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UX in the clinic – Janne Bach

UX in the clinic

Digitalizing a flow chart in the healthcare sector

Description

At my company internship programme at APPlab I worked on a project named NeoHypo. While a paper flow chart at the clinic at Randers Regionshospital has improved the assessment, prevention and treatment of low blood sugar at newborns, there are still uncertainty and different approaches linked to using the flow chart in practice. A peditrician had therefore contacted APPlab to investigate the possibility of digitalizing the flow chart into an application.

Initially I spent time with my colleagues getting to know and understand the complex flow chart and meeting with the pediatrician to clarify his intentions with the idea. We prioritized to get out in the clinic as early as possible to conduct field studies where we identified problems and challenges in connection with the flow chart and the work flow of the medical staff. After conducting two field studies we facilitated a workshop where the purpose was to break down the current flow chart and identify and discuss all the actions, activities and challenges concerning the work flow. This was an eyeopener across the three involved departments who got aware of each other work tasks and where misunderstandings could occur.

Following the workshop we sat down to analyse our inputs from the workshop participants and concluded that there was a need to make suggestions based on our preliminary knowledge for a revision of the flow chart. We saw this as necessity before starting to discuss and explore the digital layer of the flow chart.

My most important contribution to this project has been my involvement in conducting the field studies and facilitating the workshop that clearly made an impact on the three departments consciousness of each other.

Keywords

Healthcare | Field studies | Flow chart | Workshop | Analysis
[vc_pego_portfolio_details title1=”When” content1=”March-April 2016″ title2=”Where” content2=”Randers Regionshospital” title2=”What” content2=”App design”