During the course Organisational Analysis I got introduced to different approaches to view an organisation upon. This included the use of qualitative methods and handling of empirical data. The theoretical foundation during the course was based on the fields of symbolic interactionism, Computer-Supported Cooperative Work (CSCW) and actor-network theory (ANT).
In connection with the final assignment of the course (written in collaboration with a fellow student) we contacted Silkeborg Data with a focus on interaction between people and technology and the problems that unfolded from the viewpoint. Our opening field studies where we followed a specific team in the organisation led us to a direction towards a wish to concentrate on how the employees was using and being affected by digital artefacts. Furthermore, it was especially the communication regarding these digital tools that captured our interest.
The field study formed the basis for our qualitative interviews and derived three themes that we focused on in the assignment. These themes were respectively about the use of the chat program Communicator, their project management program JIRA and their use of white boards. By focusing on these themes we found that there is a tension field between the analogue and the digital when it comes to communication between the employees. Which led us to questioning how and when the digital tools were living up to the employees’ tasks and communication with one another.
Research question: What consequence does it have for the communication between the employees of the team when the digital qualitative ends and the analogue ways of communications take over?
Following our concluding points from our analysis based on our theoretical viewpoints plus the transcript of three semistructured interviews, Silkeborg Data changed some internal structures in the organisation.